Mesa Police Department Public Safety Communications

Members of the Public Safety Communications Division are quality people, providing quality service. They support citizens, officers and firefighters by demonstrating compassion, a desire to serve, professional conduct, and comprehensive knowledge and ability. Their job requires the mental toughness and courage to face challenging situations. While others are in distress, they must suspend their emotions in order to be successful.

To the dispatcher and 9-1-1 operator, being successful means saving lives or helping apprehend a criminal. Our success is measured in seconds.

Personnel work to coordinate routine and emergency operations for Mesa Police, Mesa Fire, Gilbert Fire and Apache Junction Fire.  Their duties include:

• Receive emergency and non-emergency calls from the public, other City departments and other agencies
• Dispatch police and fire units
• Coordinate activities among patrol officers, detectives, firefighters and other emergency responders 

There are four employee classifications in Communications. They are the:

• 9-1-1 Operator, who answers emergency and non-emergency phone calls;
• Public Safety Dispatcher, who handles radio traffic and manages fire and police units through a computer aided dispatch system;
• Shift Supervisor, who directs operations, shift scheduling, performance measurement, and liaisons with customers and support personnel;
• Administrator, who coordinates strategic and tactical plans in dispatch and 9-1-1 operations, liaison to fire, police and technical operations, manages schedules and staffing, and reviews personnel issues;

Members of the Public Safety Communications Division are quality people, providing quality service. They support citizens, officers and firefighters by demonstrating compassion, a desire to serve, professional conduct, and comprehensive knowledge and ability. Their job requires the mental toughness and courage to face challenging situations. While others are in distress, they must suspend their emotions in order to be successful.

To the dispatcher and 9-1-1 operator, being successful means saving lives or helping apprehend a criminal. Our success is measured in seconds.