Member FAQs

Which pharmacies are participants on our prescription program through Medco?
The City of Mesa's prescription benefits are administered by Medco, Inc.    Participating pharmacies include but not limited to:    Walgreen's, Target, Fry's, Safeway, Albertson's, Wal-Mart, Basha's, Costco, CVS, and Osco Drug.  For a complete listing of participating pharmacies, contact Medco at 1-800-711-0917, or visit www.medcohealth.com. (Registration with valid e-mail address is required to view participating pharmacies for your area.)

Is there a list of in-network dentists on the City's Dental Plans?
No, there is no list of in-network dentists. Members can visit the dentist of their choice.

Can I get a replacement health insurance card?

Medical/Prescription Cards - Members enrolled in the City of Mesa Medical Plan were sent new ID cards in the mail from Medco the first week of April 2008.  These cards combine your medical and prescription drug benefit information.

Two cards were sent to each member's mailing address. If you need additional cards, you can request them from Medco at 1-800-711-0917.  The cards will have only the insured's name, not each individual dependent's name.

Since this card combines information from both Medco, our prescription drug administrator, and the City of Mesa Medical Plan (Mesa Choice Plan), please refer to this guide on your new card:

City of Mesa Medical/Prescription ID Card
 

Dental Cards - Only new hires and members who made changes to their dental plans during Open Enrollment received new cards for 2008.  If you need a replacement card, please contact Employee Benefits to receive a non-personalized dental card.

Vision Cards -Vision cards were not issued by Spectera.  To view your benefits, please logon at Spectera* to view your member benefits. 

*When logging in as a member on www.spectera.com, your member ID made up of 4 leading zeros followed by your 5-digit employee ID. 

HealthSmart Cards - If you and/or your dependents are living outside of Arizona, you will not receive new HealthSmart cards.  Out-of-state plan members were sent new prescription/medical cards from Medco.

If out-of-state members are visiting Arizona, please remember to use a BCBS of Arizona PPO provider for your best benefit. Members will want to present their combine/prescription/medical cards from Medco to their Arizona healthcare provider .

Replacement HealthSmart cards may be requested from the Benefits Office.

What benefits can I enroll in or change during open enrollment?
During open enrollment, you have the opportunity to enroll in or make changes to the medical, dental, vision, short term disability, flexible spending accounts, and supplemental life insurance.
 

Is Open Enrollment the only time I can make changes to my healthcare benefits?
No. You can make changes to your benefits when you experience a qualifying change in family status.  This is considered a qualifying event, which allows you to make certain changes to your benefits during the year.
 

What qualifies as a change in family status?
There are certain situations that may qualify as a family status change.  Some of the more common are: marriage, divorce, birth or adoption of child, or involuntary loss of other healthcare coverage. If you experience a family status change, you only have 31 days from the event date to enroll the dependent(s) to your insurance plans.


What happens if I forget to add my dependent(s) to my insurance within the 31-day timeframe?
If you fail to enroll your dependent(s) within the 31-day timeframe, you will have to wait until the following open enrollment period to do so. No exceptions will be made.


Can I enroll in family coverage for the medical insurance, but only single coverage for dental insurance?
Yes. You can mix and match your levels of coverage. However, you and all your covered eligible dependents must be enrolled in the same medical, dental, and vision plans.


Why does my paycheck indicate I am paying much more for my benefits than what I should be paying?
Your paycheck indicates what you as an employee pay for the insurance and what the City of Mesa as an employer pays for the insurance. The columns stating Before-Tax Deductions and After-Tax Deductions list the amounts the employee pays. The column stating Employer Paid Benefits lists the amounts the City of mesa is contributing toward your premiums.


Do I contact you for information on the deferred compensation plans?
No. Any questions regarding deferred compensation should be directed to the Payroll department at 644-2349.


Where can I get information on my current vacation and sick days?
Payroll (644-2349) can provide this and any information regarding your paycheck to you.


Currently, I am legally separated from my spouse. Can I drop him/her from my insurance?
Yes. You must provide Employee Benefits with a copy of the legal separation document, along with the appropriate forms to drop your spouse.